IT Department Manager Persona

Go Hands-On SharePoint 2003 (v2)

Go Hands-On SharePoint 2007 (v3)

This Persona interface is used for the IT Department manager to prepare information in their own workspace and then publish the information to the IT Department portal or to other locations in the workplace.

Design

This is a user-specific Persona interface. Unlike the Salesperson Persona, which is used by multiple sales people and thus does not contain personal data, this Persona is designed to contain personal data for the IT Department Manager. The key design of this Persona is how the IT Department Manager interacts with the community that uses the IT Department Portal and with their management team.

Accordingly, this Persona has some personal workspace features. Specifically, it contains Announcement, Tasks, and Issues lists, and a document library. The manager uses these to create and work on these items in this workspace. Then, when they have them ready for their managers, they publish the information to the IT Department Portal.

This Persona is designed to work with the IT Department portal that is part of this Solution Set. It can also be used with any other sites in the workplace. The publishing feature is controlled by configured actions. You just add new actions or configure actions to publish information to other places in the workplace.

Feature Highlights

Easily see the items created in your workspace in the last seven days, easily configured to meet your timescale
Lists and libraries for announcements, tasks, issues and documents to work on and then publish to others
New Workplace Tasks drop-down (upper right) provides easy access to those places where you create and contribute information to your workspace, and direct access to the navigation lists that control the navigation of this workspace
Actions configured to publish the information to the IT Department Portal or any other locations in your workplace
Actions are easily configurable to publish information to other locations
Easily add new actions to publish information to other places and change what the manager can enter when the action is run
Ability to email items from your lists to yourself for reminders
Ability to add roll-up views to the menus to show information from other places in the workplace
Ability to "fetch" information from throughout the workplace and push items to your Inbox